Interpretation and Definitions
Interpretation: Capitalized terms in this policy have specific meanings, singular or plural.
Account: This refers to a unique account created for you to access our services.
Company: Referred to as “the Company,” “We,” “Us,” or “Our” in this agreement, it represents Helpline Group, located in Saudi Arabia.
Cookies: These are small files placed on your computer, mobile device, or other devices by a website containing details of your browsing history.
Country: Refers to Saudi Arabia.
Device: Any device capable of accessing our services, such as a computer, cell phone, or tablet.
Personal Data: This includes any information related to an identified or identifiable individual.
Service: Refers to the Website.
Service Provider: Any natural or legal person processing data on behalf of the Company, including third-party companies or individuals who assist in providing or analyzing the usage of the Service.
Collecting and Using Your Data
Types of Data Collected:
Personal Data: While using our services, we may request personally identifiable information to contact or identify you. This may include:
Usage Data: Automatically collected when using the Service. Usage Data may include information such as your browser type, pages visited, visit timestamps, and more. When accessing the Service via a mobile device, additional information, including mobile device type, unique ID, and operating system, may be collected.
We do not store or share credit/debit card details or personally identifiable information with third parties.
Tracking Technologies and Cookies
We employ tracking technologies to improve and analyze our Service, including:
Cookies: These are small files on your device. You can configure your browser to reject them, but this may limit some Service features.
Flash Cookies: Used for specific features and not managed through standard browser settings.
Web Beacons: Small electronic files in sections of our Service and emails, aiding in user count and statistics. Cookies can be “Persistent” or “Session” Cookies. The former stays on your device after closing your browser, while the latter is deleted when you close your browser.
We use these Cookies for various purposes, including:
Necessary / Essential Cookies: To provide essential Service features.
Cookies Policy / Notice Acceptance Cookies: To identify users who accepted cookie usage.
Functionality Cookies: To remember user choices for a more personalized experience.
Use of Your Data
We could use your personal information for several kinds of things, such as:
Retention of Your Data
Transfer of Your Data
Disclosure of Your Data
In the following situations, your data might be shared:
We prioritize data security but cannot guarantee 100% security for your Personal Data due to internet transmission.
Detailed Information on Data Processing
Service Providers may have access to your Data and handle it according to their Privacy Policies.
Usage, Performance, and Miscellaneous
We utilize third-party Service Providers to enhance our Service.
Children’s Privacy Rights
Individuals under the age of eighteen are not eligible to use our services. We do not intentionally gather personally identifiable data from individuals under the age of eighteen. If such information is inadvertently collected, we will take steps to delete it.
Links to Other Websites: Our Services may contain links to third-party websites that have their privacy policies. We are not responsible for the content or behaviour of these sites.
Please contact us with any queries you may have regarding this privacy statement.
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